Integrated Ticketing System
What precisely is an integrated ticketing system and what are the advantages of using one? How does it differ from other types of customer support?
If you’ve ordered a hosting plan and you have some questions related to a concrete function/feature, or in case you’ve encountered some challenge and you require assistance, you should be able to get in touch with the respective help desk support staff. All hosting providers use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, since the fastest way to fix an issue most often is to open a ticket. This method of correspondence renders the responses sent by both sides easy to track and enables the customer care staff members to escalate the situation in case, for example, an admin must intervene. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least two separate accounts to get in touch with the client support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts might be a headache, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we are using with our Linux cloud packages is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to remember different logon names and passwords, since you’ll be able to manage your tickets and the hosting account itself from a single location. So, if you’ve got an inquiry or encounter an issue, you can get in touch with our customer service team on the spur of the moment. Our system includes an intelligent search functionality. This implies that even if you have posted many tickets through the years, you will be able to track down the one that you want without efforts. You can also see knowledge base tips for solving common predicaments.