Live Chat Support
Find out more on the Live Chat service as well as what it consists of.
A live chat is one of the channels of communication offered by some hosting companies as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker than a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. In addition, if the problem that you experience requires some time to be investigated and dealt with, you're able to do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service absolutely free provided that you have Internet accessibility even if your hosting provider is located in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the Linux cloud packages that we offer and we are able to help you with almost everything live. In case you don't have an account with us yet, we'll provide you with more details about the packages to help you to select the most appropriate plan. If you are an active customer, we are able to assist you with any billing or general issue and also with a number of common technical troubles, for instance an email address setup in a desktop e-mail client. When you cannot phone us for whatever reason or you are in a country where we do not have a local phone number, our live chat is the best option to contact us. Of course, some problems need longer time to investigate and test, which means that you will have to open a ticket to our technicians, still, we are able to save your time and assist you with various problems on the chat.