What does ?phone support? mean in the world of Internet hosting?
You will find lots of cloud hosting providers out there, however most of them are resellers that have limited resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have via this way of communication will vary based on the service provider - some provide professional telephone support, various others offer common and customer support only as some issues are more time-consuming and it is easier to be resolved with a support ticket, particularly when the issue needs to be escalated. Still, it is good to find that you could always get in touch with your hosting supplier since there are tons of small matters that can be resolved effectively and timely through a phone call, not mentioning that you are able to get additional info about the services before you become a customer.
Phone Support in Cloud Hosting
In case you choose to purchase one of our Linux cloud packages, you can talk with our support crew over the phone for 14 hrs a day. We can assist you in choosing the ideal package for your sites as we are aware that it is better to discuss such issues with a live person. In case you already own an account, we are able to help you with any kind of sales/billing questions and / or general matters, even with some technical matters that don't involve a lot of time or escalation to an administrator because it is better to open a ticket for time-consuming issues in order to have the communication in a single place. We have phone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and talk to our agents.